Privacy Policy

1. Introduction

NebeluRw ("we," "us," or "our") operates the website nebelurw.space and provides web hosting services. This Privacy Policy applies to all users of our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, billing address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Communication Data: Information you provide when contacting our support team
• Technical Support Data: Details about your hosting account, domain names, and technical issues

2.2 Automatically Collected Information

• Usage Data: IP address, browser type, operating system, access times, pages viewed
• Cookies and Tracking: Information collected through cookies and similar technologies
• Server Logs: Technical data about your hosting usage and performance

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to your hosting account, such as domain registrars or website analytics services.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our hosting services
• Account Management: To create and manage your hosting account
• Customer Support: To respond to your inquiries and provide technical support
• Billing and Payments: To process transactions and send invoices
• Communications: To send service updates, security alerts, and promotional materials (with your consent)
• Security: To detect, prevent, and address fraud, security issues, or technical problems
• Legal Compliance: To comply with legal obligations and enforce our terms
• Analytics: To analyze usage patterns and improve our services

4. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal information by authorized personnel only
• Secure Servers: Data stored on secure servers with regular security updates
• Regular Backups: Automated backups to prevent data loss
• Security Monitoring: Continuous monitoring for potential security threats

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

5.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

6. Third-Party Services

We may share your information with trusted third parties:

• Payment Processors: To process your payments securely
• Service Providers: Companies that help us operate our business (e.g., infrastructure providers)
• Analytics Partners: To analyze website traffic and user behavior
• Legal Authorities: When required by law or to protect our rights

We ensure that all third parties are contractually obligated to protect your information and use it only for specified purposes.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at benirabokgmail.com or via WhatsApp at +250 783 987 223.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: